1. Booking & payment
A booking is considered confirmed only after the advance payment is received and the guest has received a confirmation from STAYO. The booking advance payable to STAYO is 20% of the confirmed booking amount, subject to a minimum payment of ₹1,000. Where 20% of the booking amount is less than ₹1,000, the advance payable will be ₹1,000. The remaining balance is payable directly to the property at check-in, unless different terms are confirmed in writing by STAYO.
The advance paid to STAYO is non-refundable in the event of a guest-initiated cancellation before check-in. Any amount paid to STAYO above the applicable advance is handled under the cancellation policy below. STAYO may request additional information, guest identification, or property-specific rules before final confirmation, especially for longer stays, group bookings, or peak dates.
2. Stay rules
- Guests must provide accurate check-in details and the correct guest count at the time of booking.
- Each property has a defined maximum occupancy and room allocation, which must be respected.
- Any additional guests beyond the agreed count may require approval and may incur extra charges.
- Guests are expected to maintain the property responsibly and follow house rules, local regulations, and host instructions.
- STAYO reserves the right to refuse or cancel a booking if the guest fails to comply with the stated terms or if the booking is deemed unsuitable.
3. Cancellation & refund policy
- Advance: The booking advance payable to STAYO is 20% of the confirmed booking amount, subject to a minimum of ₹1,000. This advance is non-refundable for guest-initiated cancellations.
- Extra amount paid to STAYO: Any amount paid to STAYO above the applicable advance is eligible for a full refund, subject to STAYO review and approval.
- Remaining balance: Payable directly to the property at check-in; it is not collected by STAYO.
- How to cancel: Contact STAYO with your booking reference to request a cancellation. Cancellations are processed by STAYO only.
- If STAYO or the property cancels: All amounts paid to STAYO are eligible for a full refund, including the advance booking amount.
- Date or booking changes: These are handled as booking modifications, not cancellations. STAYO will confirm the revised booking amount and advance with you.
4. Liability, safety & property condition
STAYO acts as a facilitator between the guest and the host/property owner. While every effort is made to ensure the accommodation is accurately presented, STAYO does not guarantee that every room, amenity, or view will match the photographs exactly in all circumstances.
Guests must inform STAYO immediately of any maintenance issue, safety concern, or access problem. STAYO may assist in coordinating resolution, but the final responsibility for on-site property management remains with the host or property operator unless otherwise explicitly stated.
5. Contact
For questions regarding bookings, cancellation requests, or these terms, please contact STAYO through WhatsApp/Call on +91 9109991018 or the official email - stayoproperties@gmail.com. We recommend that guests review all final booking details before making the advance payment.